1. Who processes your Personal Data?

Visacar Aluguer Veículos Motorizados SA with head office at Rua do Ladeado, Ed. Solaina, Loja D, 8200-328 Albufeira and NIF 502911832 is the “Data Controller” of your Personal Data collected and processed through this rental website, which uses it to offer you mobility solutions.

When you provide us with your Personal Data, or when we collect it, we undertake to use it in accordance with this Policy.

2. What Personal Data do we collect about you?

As a mobility solutions provider, we collect and process various categories of Personal Data in relation to this website in order to provide you with our products and services.

By Personal Data, we mean not only data that directly identifies you, but also data that indirectly identifies you.

The categories of Personal Data that we collect in the context of our services, the use of our website, include the following:

• Your identification data: surname, first name, email address, telephone number, address, date of birth, account identifier;
• If applicable, identification data of additional driver(s): surname, first name, email address, telephone number and address;
• Your driving licence and that of any additional driver(s),
• Payment data: account numbers, card numbers, etc;
• Financial data: your invoices;
• If applicable, data on traffic offences;
• Data relating to your browsing on our website or mobile applications;
• Data related to cookies and other similar technologies. For information on the use of cookies, please consult our cookie policy.

We collect most of your personal data from you, but we may receive data from third parties, including the competent authorities in charge of managing traffic offence fines.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. Visacar will use the personal data you provide for the following purposes:

(a) To analyse and respond to your messages, customer support and requests for information;

(b) To analyse and follow up on your application to work with Visacar;

(c) So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you;

(d) For WEBSITE management operations;

(e) To keep a record of your contact details;

(f) For commercial purposes, such as data analysis, audits;

(g) For fraud prevention and information systems security;

(h) To adapt, improve and modify services, in particular by identifying usage trends, or to determine the effectiveness of promotional campaigns.

3.2. These personal data processing operations are an essential tool for your satisfaction and for Visacar’s activity and are carried out in accordance with the applicable legislation and best practices.

3.3. Your personal data will not be reused for other purposes that have not been previously identified or that are unrelated to the purposes for which they were initially collected.

4. WHAT ARE THE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?

4.1. The personal data that Visacar processes has specific grounds, depending on the purposes for which it is processed.

4.2. In the following table you can see which foundations are in line with the purposes identified above:

 

 

5. HOW DO WE COLLECT YOUR PERSONAL DATA?

5.1. We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and the e-mail messages you send us.

5.2. Your personal data is collected via your device as follows:

(a) Through your contact request;

(b) By submitting an application;

(c) By subscribing to the newsletter;

(d) Through your browser;

(e) Through cookies;

(f) IP address.

5.3. Visacar is committed to processing your data in accordance with the law and in a legitimate manner.

5.4. Visacar will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Point 9 to understand how).

5.5. Visacar’s services are not aimed at minors and no personal data of minors is processed intentionally.

6. WHAT ARE COOKIES?

6.1. Cookies are small information files that help identify your browser and can store information such as user settings and preferences.

6.2. Visacar will store cookies on your device to personalise and facilitate browsing as much as possible, but also for troubleshooting, statistics, quality assurance and to monitor system security.

6.3. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User’s acceptance and consent, which may be withdrawn at any time through specific browser tools.

6.4. To find out more about the cookies we use, please consult our Cookie Policy.

7. Who are the recipients of your Personal Data?

7.1 Categories of recipients

If necessary, your Personal Data may be communicated:

1. To our employees, authorised representatives, other companies in our Group and our agents, and intermediaries mandated to supply you with our products and services;
2. To our subcontractors, in particular our IT service providers for storage, maintenance or development purposes, who help us to provide you with our products and services, or to collection companies who help us to recover amounts owed. These may be entities that are members of our Group or external service providers;
3. To our insurance service companies, for the purchase and management of insurance for your vehicle;
4. To the agency or authorities responsible for the offences, with regard to the information needed to process the fines, or to their foreign counterparts, in the case of fines committed abroad;
5. Toll concessions, regarding the information needed to pay tolls;
6. To the Association of Driverless Car Hire Manufacturers (ARAC), for the management and updating of the list of people who present certain contractual risks, with a view to centralising it among the Association’s member companies.

Using Facebook

All Facebook features and services available on our website or applications are governed by Facebook’s Privacy Policy, which you can read for more information about your rights and configuration options.

By using one of our websites/applications, you can:

– Use Facebook’s social plug-ins, such as “liking” or “sharing” our content on the Facebook platform;

– Accept cookies from our website or applications, which will help us understand your activities, including information about your device, how you use our services, the purchases you make, and the adverts you see, whether or not you have a Facebook account or are logged in to Facebook.

When you use these Facebook features, we collect data that helps us to:

– Show adverts that may be of interest to you on Facebook (or Instagram, Messenger or any other Facebook service);

– To measure and analyse the effectiveness of our website, applications and advertisements.

7.2 International transfers

In order to provide you with our products and services, we may use service providers located outside the European Union. If the vehicle is booked abroad, data transfers will be carried out in the country in question in order to provide you with our mobility solutions.

Depending on the assumptions, some recipients may be located in countries recognised by the European Commission as providing an adequate level of protection for personal data, or in countries that have not been recognised by the European Commission as providing such a level of protection. In any case, we have implemented appropriate protection measures to protect your personal data in accordance with data protection regulations.

For more information on the countries to which your personal data may be transferred, on their level of data protection and on the potential protection measures implemented by the CE.

8. HOW YOU CAN EXERCISE YOUR RIGHTS:

8.1. Before we explain how you can exercise your rights, you should know what they are. Therefore, the law gives you the right to ask us to exercise the following rights:

(a) Access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access your personal data;

(b) Rectification: the right to have inaccurate personal data concerning you rectified and to have incomplete personal data completed;

(c) Erasure: the right to have your personal data erased when one of the reasons listed in the legislation applies;

(d) Limitation of processing: the right to obtain the limitation of processing if one of the situations listed in the legislation applies;

(e) Objection: the right to object at any time to the processing of personal data concerning you;

(f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.

8.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt).

8.3. In order to exercise the above rights, you should contact Visacar at the following e-mail address reservas@visacar.pt.

8.4. If you ask us to delete some or all of your personal data, some of the services you have requested may not be provided and Visacar will only keep the personal data necessary to fulfil its legal obligations.

9. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

9.1. Visacar may use third parties to provide certain services, such as maintenance, technical support, marketing, invoicing or payment management, which may have access to some of the personal data, namely the data required for the contracted purposes.

9.2. Visacar ensures that the entities that have access to the data are credible and offer high guarantees of protection, never transmitting data to them beyond what is necessary to provide the contracted service, although Visacar remains responsible for the personal data provided.

9.3. Visacar may also transmit data to third parties in the context of investigations, enquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a court order.

10. THIRD-PARTY WEBSITES.

10.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of those websites, and Visacar is not responsible for their policies and/or practices.

10.2. Examples of these third parties are Facebook, Instagram, Youtube, Whatsapp and Linkedin via the buttons on the WEBSITE.

11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.

11.1. In the event that data is transferred to third countries outside the European Union, Visacar will comply with the legal rules, particularly with regard to the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

12. THE MINORS.

12.1. The WEBSITE is not aimed at minors under the age of 18, so we ask that minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.

13. SENSITIVE PERSONAL DATA.

13.1. Visacar thanks you for not sending or disclosing any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person’s sex life or sexual orientation.

13.2. If you still send us or make known these categories of personal data, they will be deleted immediately.

14. CHANGES TO THE PRIVACY POLICY.

14.1. Visacar reserves the right to adjust or change this Privacy Policy at any time, and such changes will be publicised.

15. OUR CONTACT DETAILS.

15.1. If you have any doubts or questions regarding this Privacy Policy, please contact us in writing at reservas@visacar.pt.